How to Dominate the Online Customer Service Game

Tips come from New York Times best-selling author, Jay Baer, who argues that today’s customer service is a “spectator sport” and that companies who do not answer every customer complaint across every channel do so at their own peril.

To dominate the online customer service game, Jay recommends that restaurants take on the following habits:

  1. Answer complaints everywhere
  2. Embrace complaints as feedback
  3. Reply fast – in less than 24 hours
  4. Don’t take negative complaints personally
  5. Understand who complains, and why
  6. Communicate with clarity
  7. Nudge diners for reviews – even negative ones
  8. Treat feedback as a gift

The infographic is below, but feel free to download the link here.,

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About VSheree

V. Sheree Williams is the publisher of Cuisine Noir Magazine, the country's first digital and print culinary magazine that connects the African diaspora through food, drink and travel. For more, in-depth stories, visit
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